Support FAQ & SUPPORT DOCSCustomer Care Help Center Manuals and Documents Example Doc Example Manual Example PDF Brochure Frequently Asked Questions General FAQ Home Security FAQHome Automation FAQTotal Connect 2.0 FAQ How Do I Pay My Bill? To pay your bill online, you need to click on the BILL PAYMENT LINK. Simply add your bill amount and follow the prompts on the following page. Where is your office? We are located at 66 Stephens Dr. Toccoa, GA 30577 Do you offer free quotes? Yes, we will quote your home or business at no cost to you. What happens if I lose power? Your backup batteries should kick in. You can expect those to operate fully for 48 hours, ect… What to do if my Security Alarm is going off and I don’t remember the code? Sit back and wait on the police… My alarm will not set. Enter your code and press off/cancel. Do this 2 times. The ready light should be green now.